Terms Of Service

Sale Conditions

Any item purchased in our SALE i.e. discounted from the retail price shown, are not eligible for return or credit. Size exchanges if we have another size can be sent back and we will replace subject to payment of the appropriate carriage fee for sending out again. If you are not comfortable with huge discount/no returns, do not purchase items.

Prices and Payment

All prices are in £ sterling. Delivery charges are not included in the initial prices quoted. We accept payment by most major credit and debit cards, Stripe, Googlepay, Applepay and Paypal. Payment is taken immediately. If we have established that we cannot fulfil your order, we will offer an alternative. If this is not suitable we will transact a full refund. Some refunds may be delayed 7 to 10 days by the payment provider.

Delivery

We will happily deliver to addresses in the EU and USA, but delivery charges may vary from those stated. We cannot guarantee delivery times but we aim to deliver to UK addresses within 3-7 working days.

Please note: We pay an insurance premium on each delivery over £20, this is completely non-refundable.

Shipping Costs, Orders Made Before 14:30

UK Shipping

Please add your mobile number to receive a delivery slot text (where available)

EU Shipping

Rest of the World

* Expected Timescale¹ At times a similar or better service may be provided
** No refunds will be given on click and collect after collection or sale items

¹ During unprecedented times, such as the Covid-19 pandemic, the name of the recipient is often taken instead of a signature. All delivery timescales are subject to Carrier performance and cannot be guaranteed. Insurance considerations may impact on the carrier used.

Returns Procedure

For other returns less than £100 in value please email for a returns number within 14 days of the purchase date to:

me@montagnesports.com

or ring us on +44 7748748666

The returns address is:

Montagne Ltd, Block B, 1st Floor, The Parkway, Unit 37, Newbury, RG14 1AY, United Kingdom

Please note we do not refund any shipping charges unless expressly notified.

Items that total £100 or more have the following returns conditions:

All items £100 or more have a built in pick, packing and postage charge of a minimum of £6.99

1/ Please do not remove any of the item labels.

2/ Please ensure that if you are returning your item let us know by email within 48 hours of receipt.

3/ Please fully insure the item for the purchase price when returning the item.

4/ Any marks on the item will deem the item as used and only a partial refund will be given. The item is photographed and catalogued at our showroom before dispatch.

please email for a returns number within 48 hours of receipt date to:

me@montagnesports.com

or ring us on +44 7748748666

The returns address is:

Montagne Ltd, Block B, 1st Floor, The Parkway, Unit 37, Newbury, RG14 1AY, United Kingdom

Please note we do not refund any shipping charges unless expressly notified.

Purchasing

All items offered on our website are subject to availability. To purchase any of the items on our Web Site, click the "Add to Cart" button or "Name Your Own Price" shown on each product page. When you place an order to purchase a product by clicking the button "Proceed to Checkout" or "Name Your Own Price", and follow the procedure, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we or the payment provider sends e-mail confirmation to you that we've accepted your order or dispatched the product to you. The contract will be filed. For safety reasons your order's data are not accessible via internet. We keep these data in confidence according to our privacy policy.

Cancellation

Except for items purchased using the "Name Your Own Price" button or purchased as a discounted or sale item, you have the right to cancel your order within seven working days of delivery (starting the day after you receive the goods) and return them for a refund, subject to being unopened and unused. This will apply to your order unless you order goods made to your own specification, perishable goods or goods that by their nature cannot be returned, underwear, socks, neck warmers, medical products, video, DVD, audio or software products and the item has been unsealed, newspapers, periodicals or magazines. Should you cancel the contract we will then refund you the price you have paid for the goods. It is your responsibility to give notice of your wish to cancel within this cancellation period by email, fax or letter. You are under a duty to take reasonable care of the goods. The goods must be returned in saleable condition at your expense and we would recommend for your own protection that you use a recorded delivery service. Should you order, details of this right will be sent to you with your confirmatory e-mail. Delivery will not be refunded.

After-Sales Services and Guarantees

Warranty varies dependent on the product you have purchased. We offer a 7 day, refund on all products except those items purchased using the "Name Your Own Price" button or purchased as a discounted or sale item, if you are not satisfied with the product you have purchased, Carriage will not be refunded. Magic Spikers attract a 12 month no quibble refund from date of purchase. Carriage will not be refunded

Customer Service

Any complaints or comments regarding the goods or services supplied should be made to:

Montagne Ltd, Block B, 1st Floor, The Parkway, Unit 37, Newbury, RG14 1AY, United Kingdom

You can e-mail us through the About Us page or Whatsapp: +44 7748 748 666

Statutory Rights

These Terms and Conditions do not affect any of your statutory rights.

Terms Of Service

UK Shipping

* Expected Timescale1 At times a similar or better service may be provided

** No refunds will be given on click and collect after collection or sale items

1 During unprecedented times, such as the Covid-19 pandemic, the name of the recipient is often taken instead of a signature. All delivery timescales are subject to Carrier performance and cannot be guaranteed. Insurance considerations may impact on the carrier used.

* Expected Timescale¹ At times a similar or better service may be provided

¹ During unprecedented times, such as the Covid-19 pandemic, the name of the recipient is often taken instead of a signature. All delivery timescales are subject to Carrier performance and cannot be guaranteed. Insurance considerations may impact on the carrier used.